The feel of cloth on fresh paint
Every detail matters — including how we handle refunds. We start with a conversation, not a contract.
Choose your care
Each service is built around a single vehicle and a single craftsman. Samuel Hansen handles every detail from start to finish.
Meticulous detailing
A multi-stage interior and exterior clean that restores every surface to showroom condition.
Vehicle enhancement
Paint correction, ceramic coating, and film protection. Each layer applied by hand, one panel at a time.
Bespoke solutions
Custom interior restoration, leather reconditioning, and tailored preservation plans for collectors.
General consultation
A walk-around assessment with Samuel Hansen to determine exactly what your vehicle needs and why.
What do our refund metrics say?
We track every request to ensure our policies remain fair, transparent, and aligned with the standard of care we deliver in Toronto.
100%
Requests reviewed
Every refund inquiry receives a personal response within one business day.
98%
Retained as credit
Most clients choose a service credit or rebooking over a cash refund.
2%
Full refunds issued
Only when a service genuinely falls short of our agreed scope.
Answers about refund details
Common questions about cancellations and refunds for our services.
Can I cancel a service after booking?
Yes, you may cancel a scheduled service up to 48 hours before the appointment for a full refund. Cancellations made within 48 hours may be subject to a partial fee.
How long do refunds take to process?
Refunds are typically processed within 5 to 7 business days after approval. The amount is returned to the original payment method used at booking.
What if I am not satisfied with the result?
We take pride in our work. If the finished service does not meet your expectations, contact us within 24 hours. We will assess the situation and arrange a correction at no additional charge.
Are there any services that cannot be refunded?
Bespoke automotive solutions and enhancement packages that involve custom materials or parts are non-refundable once work has commenced. Deposit amounts for these services are clearly outlined at booking.
Do I need to bring anything for a refund request?
Simply reach out with your booking reference number and a brief description of your concern. We handle the rest from there.
Still have questions?
Reach out directly and we will clarify any part of the process.